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It didn't used to be this way. Broadband penetration in the US has fallen through the floor due to a regulatory environment which favors the established players. What we are seeing here with Comcast is just a symptom of a much larger problem.
-S
For the privilege of receiving crappy internet and basic cable, I get to pay them about $100 - $120 each month. Completely lame
but, all we have for now.
Customer Service has gotten far worse in the last few months to the point where the operators (or whatever they like to be called) are getting really snippy and won't even answer your questions fully or will give wrong answers.
I don't know what their problem is but I have about had it & will talk to the other half about this to see how quickly we can resolve the situation.
Guess they want you to use your cable modem no more than people can utilize the most basic DSL service...
Anyhow, the key to this move is that it's only the beginning. I'm sure that their hope is to influence other major providers to implement such a cap. Once there are no alternatives out there, they'll move to monthly bandwidth rates. Fun.