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Right now, first class is what coach used to be when I started flying 40 years ago. Coach class has been relegated to the level of a Greyhound bus -- but without the charm.
That always makes me just a little misty at how the ultra-rich can suffer so.
I so long for the good old days when most businesses sought to keep their customers happy. Nowadays, it seems most are looking for bigger and better ways to piss off the people who keep them in business.
And I have seen folk carry incredible amounts of luggage as carry-on. It's getting worse all the time.
If I have to take off my flip flops, then they have to get my bag on my plane.
I was sitting in a plane once at the gate, waiting to take off. A baggage cart went by and the driver took such a sharp turn the three bags fell off the last cart's upper shelf. These 'unsecured' bags sat there under the wing of our aircraft for 20 minutes before someone even NOTICED them. I do not expect that those three pieces of luggage made their connecting flight...
Why not add cellphones now? With the added fights over carry-on storage, lets all make calls too!
The CEO says get more money, so they do. These 'customers' you speak of, are you referring to their cash cows, the cattle they squeeze until money falls out? Those aren't people, they are chattel! Who cares about them, when there's a quarterly profit to worry about.
Seriously, though, when are business analysts going to point out the obvious: Billion dollar profits for Exxon can only mean other businesses LOSE money! So it's OK if every trucking company goes out of business (which causes the collapse of the supermarkets since they can't afford to get food delivered anymore), it's OK if Americans wind up starving, as long as Exxon does NOT post anything LESS than 500% profits over the last quarter!!!